Astra Idle support

Open the game and go to Settings → About. Your Player ID is on that screen, and you can copy it straight from there.

Why we always ask for it

Astra Idle has no username and no email address — you never gave us one. The Player ID is the only thing that connects you to your save, your purchases, and your progress on our side.

That makes it the difference between us finding your data and not:

• Support requests — restoring a purchase or investigating lost progress starts with looking up that ID.
• Privacy requests — a request to access or delete your data cannot be actioned without it. There is no other way for us to identify your records, which is a real consequence of building the game account-free.

If you linked Sign in with Apple we may be able to find you that way too, but the Player ID is unambiguous and much faster.

Keep it to yourself

Treat it like a receipt number: send it to us, but don’t post it publicly. It is the key we use to identify your records.

Permanent unlocks — Remove Ads and the star-dust multipliers — are tied to the Apple ID that bought them, not to the device.

Restoring them

1. Make sure you are signed in to the same Apple ID you used to buy.
2. Open Settings in game and tap Restore Purchases.
3. Give it a moment — the app asks Apple what you own and re-grants it.

Gem packs are consumables: they are spent when you use them, so there is nothing to restore. Only the permanent unlocks come back.

If it doesn’t work

Check the Apple ID first — buying on one account and restoring on another is the usual cause, and Apple does not let purchases move between accounts.

Still missing? Email ceo@astanstudio.com with your Player ID (Settings → About) and we will look it up.

Refunds and billing

Refunds, billing history, and payment methods are all handled by Apple, not by us — we never see your payment details. Request a refund at reportaproblem.apple.com.

The fastest route is in the game: Settings → Delete Account.

That erases your cloud save and closes the anonymous account itself. You do not have to prove who you are or wait on us — you are already signed in. It is immediate and it is not reversible, so make sure it is what you want.

What gets deleted

Your cloud save, your player account, your display name, and the Sign in with Apple link if you made one.

What we have to keep

Purchase records. Tax and accounting law requires us to hold them, typically for seven years. They are a record that a transaction happened — product, value, currency, transaction id — not a profile of you.

Anything we are required to retain to establish or defend a legal claim also stays, for as long as that applies.

Doing it by email instead

If you would rather we handled it, email ceo@astanstudio.com with the subject “Privacy request” and include your Player ID (Settings → About). Without it we cannot find your records — there is no email or username to look you up by.

We reply within 30 days, usually much sooner. It costs nothing.

The full detail on what we hold and for how long is in the privacy policy.