Contacting support
Updated
Email ceo@astanstudio.com. A person reads every message.
What to include
The more of this you send up front, the fewer round trips it takes:
- Which game, and which platform you’re playing on.
- What you expected to happen, and what happened instead.
- When it started — was it after an update, or has it always done this?
- Your operating system and version.
- A screenshot or short clip, if the problem is visible.
Response times
We answer within two business days. If your issue involves lost progress or a purchase, say so in the subject line and it gets triaged first.